Return & Refund Policy

Last Updated: September 5, 2026

At Ddogy, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions outlined below.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must:

• Be returned within 30 days of delivery.
• Be new, unused, and in its original condition.
• Be in its original packaging, where applicable.
• Include your order information so we can identify the purchase.

Products that have been used, damaged after delivery, or returned after the 30-day return period may not be eligible for a refund.

2. Return Method

All eligible returns must be made by mail.

Before sending a product back, please contact us at [email protected] with your order number and reason for the return. We will provide the appropriate return instructions.

Please do not send a return to an address unless it has been provided or confirmed by Ddogy.

3. Return Shipping

Ddogy provides free return shipping for eligible returns.

If your return is approved, we will provide instructions for returning the product by mail. Customers should not send products to an unconfirmed return address.

4. Restocking Fee

Ddogy does not charge a restocking fee.

No separate restocking fee will be deducted from an eligible refund.

5. Refunds

Once your returned product is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will be issued to the original payment method.

Please allow up to 15 days for refund processing after your return has been received and approved.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photos or videos of the product and packaging, if applicable

We will review the issue and provide instructions for the next steps.

7. Exchanges

Ddogy does not currently offer direct product exchanges.

If you need a different product or variant, you may return the eligible item according to this policy and place a new order separately.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific restrictions.

Any applicable non-returnable exceptions will be identified on the relevant product page or communicated before purchase.

9. Sale Items

Sale and discounted products are subject to the same return conditions unless otherwise stated on the applicable product page.

10. Order Cancellation

Customers may request to cancel an order within 15 minutes of placing the order.

To request a cancellation, please contact us as soon as possible at [email protected] and include your order number.

After 15 minutes, cancellation requests may no longer be accepted because the order may have already entered processing or fulfillment.

Once an order has been processed or shipped, it cannot be canceled. In such cases, you may request a return according to this policy, if eligible.

11. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

Ddogy
65 E State St Ste 1350
Columbus, OH 43215
United States

Email: [email protected]
Phone:  +13854102556
Business Hours: Monday–Friday, 9:00 AM–6:00 PM ET